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Terms of sale

Please read these Terms of Sale carefully before purchasing any digital products from our website. By placing an order, you agree to be bound by these terms.

1. About Us

This website, transportmanager.org, is operated by Transport Manager (“we”, “us”, or “our”). Our principal place of business is located at 83 Newgate Street, Bishop Auckland, DL14 7EW. You can contact us via email at chris@transportmanager.org or by phone at 0333 335 54 35.

2. Our Products

  • Digital Content: We sell digital goods, specifically digital driver handbooks and digital operator handbooks ("Digital Products").
  • Product Descriptions: We make every effort to ensure that the Digital Products are described accurately on our website.
  • Regulatory Updates: While we aim to provide accurate and up-to-date information, transport regulations change frequently. The purchase of a Digital Product does not guarantee automated updates unless explicitly stated in the product description at the time of purchase.

3. Order Placement and Acceptance

  • Placing an Order: You can place an order by adding the desired Digital Products to your basket and completing the checkout process.
  • Order Acknowledgement: After placing an order, you will receive an email acknowledging that we have received it. This does not mean your order has been accepted.
  • Contract Formation: Our acceptance of your order takes place when we send you an email containing the link to download the Digital Product, at which point a legally binding contract is formed between us.

4. Prices and Payment

  • Pricing: The prices of the Digital Products are as quoted on our website, except in cases of obvious error. Prices may change at any time, but changes will not affect orders that we have already accepted.
  • Payment Methods:Payment must be made in full through our authorized payment gateways at the time of ordering.
  • Taxes: All prices are displayed inclusive or exclusive of VAT as indicated on the checkout page.

5. Delivery of Digital Products

  • Instant Access: Upon successful payment and acceptance of your order, you will receive a secure download link via email or directly on the confirmation screen.
  • Technical Requirements: You are responsible for ensuring you have the appropriate software (such as a PDF reader) and internet connection required to download and view the Digital Products.

6. Intellectual Property and Usage Licence

  • Licence Grant: When you purchase a Digital Product, we grant you a non-exclusive, non-transferable, revocable licence to use the content for your personal use (for drivers) or your internal business operations (for operators).
  • Restrictions: You strictly agree NOT to:
  • Redistribute, resell, share, or sub-licence the Digital Products to third parties.
  • Modify, adapt, or create derivative works from the content without our express written permission.
  • Post the files on a publicly accessible website, server, or file-sharing network.

7. Cancellation and Refunds (Consumer Rights)

  • Digital Goods Waiver: Under the UK Consumer Contracts Regulations, the standard 14-day cooling-off cancellation period does not automatically apply to digital downloads once the download has started.
  • Your Consent: By checking the box at checkout and initiating the download process, you explicitly acknowledge and agree that:
  • You lose your 14-day right to cancel the contract.
  • All sales of digital downloads are final and non-refundable once the download link has been generated or accessed.
  • Faulty Digital Content: If a file is corrupted or faulty, please contact us immediately. If we cannot fix the file or provide a working replacement within a reasonable time, you will be entitled to a full refund.

8. Limitation of Liability

  • Business Use: If you are purchasing as an operator or business entity, we will not be liable for any loss of profits, loss of business, business interruption, or loss of business opportunity resulting from the use of our handbooks.
  • Regulatory Compliance: Our handbooks are intended to serve as operational guidelines and templates. They do not constitute formal legal advice. It remains the operator's ultimate responsibility to ensure full compliance with the Traffic Commissioners, DVSA, and UK transport legislation.
  • Cap on Liability: Our total liability to you for any losses arising under or in connection with the sale of our Digital Products shall not exceed the total price paid for the specific product giving rise to the claim.

9. Governing Law

These Terms of Sale and any dispute or claim arising out of them are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.