1. Who we are
This website, www.transportmanager.org, is run by [Transport Manager] [0333 335 54 35]), trading as TransportManager.Org, of [83 Newgate Street, Bishop Auckland, DL14 7EW]. We are the “controller” of the personal data described in this policy, which means we decide how and why it is used.
You can contact us about this policy or your personal data at [chris@transportmanager.org] or on [0333 335 54 35].
2. What this policy covers
This policy explains what personal data we collect when you visit our website, contact us, buy a handbook or use our consultancy services, what we do with it, who we share it with, how long we keep it and what your rights are. It does not apply to other websites we link to.
3. What we collect and why
You contact us by phone or email
Your name, contact details, company name and what you tell us.
To reply, give advice and prepare a quote.
Legitimate interests (responding to enquiries) or steps you ask us to take before a contract.
Your name, contact details, company name and what you tell us.
Business and contact details, operator licence details, compliance records and documents you give us, which may include information about drivers and staff.
To carry out our work, keep records, invoice and meet legal duties.
Contract; legal obligation; legitimate interests.
Your name, email address, billing details, order details and payment status. Card and bank details are handled by the checkout provider. We do not see or store them.
To process your order, send the download, give receipts and keep accounting records.
Contract; legal obligation (accounts and tax).
We email you about updates to a handbook you bought
Your name and email address.
To tell you when a new edition is available and how to get it.
Legitimate interests, and our right to contact existing customers about similar products. You can opt out at any time.
Technical data such as IP address, browser, device and the pages you visit (see Cookies below).
To keep the site secure and working, and to understand how it is used.
Legitimate interests (security and improving the site).
We do not ask for, and do not want, special category data (such as health information) through this site. In some consultancy work we may see information about regulatory action or offences concerning an operator or driver. We handle that only where necessary to advise on or defend legal claims or regulatory matters, and under the conditions the law allows.
We do not sell your personal data. We do not use advertising or tracking pixels on this website. We do not make decisions about you using solely automated processing.
4. Marketing emails
We will not send you general marketing emails unless you ask us to. If you buy a handbook, we may email you about updated editions of that product. Every such email has an unsubscribe link, and you can also ask us to stop at [email].
5. Cookies
Cookie version A (strictly necessary only). Delete this block if version B is used.
This website only uses cookies and similar technologies that are strictly necessary to make it work and keep it secure [list them, for example: a security cookie set by our host]. We do not use analytics, advertising or social media tracking cookies. You can block or delete cookies in your browser settings, but parts of the site may not work.
Cookie version B (basic analytics). Delete this block if version A is used.
We use [tool name] to count visits and see which pages are used, so we can improve the site. It collects statistical information only, is not used for advertising, and does not share data with other organisations for their own purposes. You can opt out at any time using the link at the foot of every page: [opt-out link]. We also use cookies that are strictly necessary to run and secure the site [list them].
6. Who we share your data with
Some providers may store or process data outside the UK. Where they do, we make sure it is protected by a recognised safeguard, such as a UK adequacy decision or the approved contract terms.
7. How long we keep it
How long (unless the law requires longer)
Enquiries that do not lead to work
[2 years] after the last contact
Consultancy client records
[6 years] after our work ends
Handbook orders and invoices
[6 years], for accounting and tax
Email address for handbook update emails
Until you unsubscribe, or until the product is withdrawn
[Up to 90 days], as set by our host
8. How we keep it safe
We use reasonable technical and organisational measures to protect your data, including secure hosting, access controls, up-to-date software and care in who sees client records. No online system is completely secure, so please do not send us sensitive information by ordinary email unless it is needed.
9. Your rights
You have the right to: ask for a copy of your personal data; have inaccurate data corrected; ask us to erase your data; ask us to restrict how we use it; object to our use of it based on legitimate interests; receive your data in a portable format where it applies; and withdraw consent where we rely on it. These rights are not absolute, and we will tell you if one does not apply.
To use any right, contact us at [email]. We may ask you to prove your identity. We will usually reply within one month.
10. Complaints
If you are unhappy with how we have used your data, please tell us first at [email], or write to us at [registered address]. We will acknowledge your complaint within 30 days, look into it without undue delay, and keep you informed of the outcome.
You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk or 0303 123 1113.
11. Children
Our website and services are for businesses and professionals. They are not aimed at children, and we do not knowingly collect children’s data.
12. Links to other websites
Our site may link to other websites, such as the checkout provider and official bodies. We do not control them and are not responsible for their privacy practices. Please read their policies.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. We will say clearly if a change is significant.
