Our services
Select a service to find out more.
Operator licensing
Operator Licence Management
Ongoing care of your licence so nothing is missed.
We act as your licence back office, keeping your operator licence accurate, up to date and protected. We track undertakings, vehicle and trailer changes, maintenance and finance requirements, renewals and correspondence with the Traffic Commissioner’s office.
What you get
- A clear licence record and key-date calendar
- Changes and notifications handled correctly and on time
- Early warning of anything that puts the licence at risk
Operator Licence Application Service
A well-prepared application, right first time.
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We guide you through every stage of applying for a new standard or restricted licence: checking requirements, finance, maintenance arrangements, operating centre details and the transport manager. Good preparation avoids delays and refusals.
What you get
- A readiness check before you apply
- A complete application prepared with you
- Support through to grant and your first compliance steps
Operator Licence Amendments
Vehicles, operating centres and changes handled correctly.
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Growing, moving or restructuring? We prepare and submit variations such as increasing authorisation, adding or changing an operating centre, and changes to directors, partners or the transport manager, so your licence stays valid and compliant.
What you get
- Advice on what must be notified, and when
- Variation applications prepared and submitted
- Help responding to Traffic Commissioner correspondence
Improving OCRS Rating
Reduce your risk score and the attention it attracts.
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Your Operator Compliance Risk Score (OCRS) influences how often DVSA stops and inspects your vehicles. We review the roadside and annual test data behind your score, find the causes and put practical actions in place to improve it.
What you get
- Analysis of the data driving your score
- A targeted action plan for drivers and maintenance
- Ongoing monitoring of progress
Audit and DVSA readiness
Compliance Auditing
An independent audit of your operation against the rules.
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A thorough review of drivers’ hours and tachograph records, maintenance and inspection records, walkaround checks, driver licence management and your licence undertakings. You receive a clear written report with prioritised actions.
What you get
- On-site or remote audit
- A written report with prioritised actions
- A follow-up review to confirm actions are closed
DVSA Audit Readiness (TEVR, DBA and MIVR)
Be ready before DVSA contact you.
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We prepare you for Traffic Examiner Visits (TEVR), Desk Based Assessments (DBA) and Maintenance Investigation Visits (MIVR) with mock reviews, evidence checks and briefings for the people involved. We also help you respond to findings.
What you get
- A mock review against what DVSA examine
- An organised, audit-ready evidence file
- Support responding to findings and action plans
Driver Licence Checking Service
Regular checks on every driver, with a record for audit.
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We check driver licence entitlement, endorsements and Driver CPC status at regular intervals and keep a clear audit trail, so you can show examiners that only properly licensed drivers are on the road.
What you get
- Scheduled checks on every driver
- Alerts for points, expiry and CPC status
- Records ready for inspection
Tachograph Analysis
Spot infringements early and fix the causes.
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We analyse driver card and vehicle unit data for drivers’ hours infringements, missing mileage, unaccounted time and other patterns. Reports give clear findings and driver-level actions.
What you get
- Regular analysis reports
- Infringement trends and root causes
- Guidance for driver conversations and training
Transport managers
Registered Transport Manager Service
Experienced, CPC-qualified transport managers, supported by us.
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Need a transport manager? We source suitable qualified transport managers and support them as their consultant, providing audits, systems and oversight. Arrangements are set up so that your licence is managed effectively and continuously, as the Traffic Commissioner expects.
What you get
- Introductions to qualified transport managers
- A clear agreement on role, time and responsibilities
- Independent consultant oversight and reporting
Transport Manager Support and Mentoring
Practical guidance for new and experienced transport managers.
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Mentoring and day-to-day support for transport managers who want to build confidence, strengthen their systems or recover after a difficult audit. We help you manage the responsibilities that come with the role.
What you get
- One-to-one mentoring sessions
- A review of your systems and records
- Help preparing for audits and hearings
Systems and technology
Policies, Procedures and Systems
Clear, practical systems your team will actually use.
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We write and put in place the documents and internal audit systems that keep an operation compliant: driver handbooks, walkaround and defect reporting, drivers’ hours and tachograph procedures, maintenance and inspection records, and licence management. Everything is tailored to your fleet, not copied from a template.
What you get
- A tailored policy and procedure set
- Forms, record templates and an internal audit schedule
- Briefing for managers and drivers
Bespoke Mobile App Builds
Your own app for vehicle checks, driver communications, training and document signing.
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We build mobile apps around how your business actually works. Typical features include daily vehicle checks with defect reporting, driver messages and notices, training records, and digital document signing, with records stored for audit.
What you get
- Built around your processes
- Records stored securely and exportable
- Ongoing support and updates
Public Inquiry and legal support
Public Inquiry Support
Be prepared, credible and calm if you are called in.
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A call-in letter is serious, but a well-prepared operator can show the Traffic Commissioner it has put things right. We review the concerns, gather evidence, build an action plan and prepare you and your team. We work alongside your solicitor or barrister where one is instructed.
What you get
- A review of the call-in letter and the evidence
- A remedial action plan with supporting documents
- Preparation for you and your team
Preliminary Hearing Preparation
Get the first hearing right.
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A preliminary hearing is an early opportunity to show the Traffic Commissioner that concerns are being addressed. We help you understand what will be asked, what evidence to bring and what to put in place beforehand.
What you get
- A briefing on what to expect
- Evidence and documents prepared in advance
- Early remedial actions started promptly
Expert Witness Service
Independent expert evidence on transport operations and compliance.
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We provide clear, impartial written reports on transport operations, compliance systems, maintenance arrangements and operator practice, for solicitors, barristers and their clients. Instructions come through legal representatives.
What you get
- An impartial written report
- Findings based on records and industry standards
- Support throughout the proceedings